Catherine takes calls for all new enquiries, organises, interviews and sends out the paperwork. As well as dealing with the general running of the business.
New / Sales Enquiries – 9.00am to 7.00pm Monday to Friday
Telephone Catherine: 01708 702 980 / 07779 237 873
Text (inside and outside of office hours): 07779 237 873
Customer Service Assistant
Emma’s Job is the day to day maintenance of the relationship between Clients, Cleaners and Domestic Cleaning 4 U therefore she:
Advises Clients if their cleaner is running late, sick or on holiday.
Advises Cleaners if their clean has been cancelled or moved.
Deals with any complaints from either Client or Cleaner
Customer Services for Existing Clients Enquiries/ Complaints – 9.30am to 5.30pm
Telephone Emma:07570 350 140
Out of Hours: please send a text message to be dealt with first thing.
Receptionist / Customer Services
Sharon’s Job is to answer the phone for C&D Cleaning Services and patch the calls through to either Catherine or Emma or take a message when they are unavailable.
In addition, Sharon is also inspecting the Cleaners work to ensure that our Clients received the service they expect and also to take note of any complaints from either the Client or Cleaner and then forward the message to Emma.
Receptionist / Customer Services – 9.30am to 5.30pm
Telephone 01708 702 980
Our cleaners generally come to us with experience which we test however, if they have no experience they are trained in-house with another Cleaner. We have policies and procedures for our Cleaners which they will follow should they have no direct instruction from yourself.
All our cleaners are flexible and reliable and will adapt to your needs, therefore if you have particular needs and requirements please inform us when you book your cleaner and we will ensure they will accommodate. If you do not mind how the cleaner works then they will default to the polices and procedures we have put in place. For more information on our our policies and procedures please go to our Policies page .
Alina joined us on the 7th July 2017, her back ground is event organisation and we are confident she will organise herself exceptional well when it comes to cleaning. She is currently training with a couple of other cleaners and will be available in August.
She is polite, well mannered and friendly, she is willing to learn and accommodate.
Started with us on the 22nd September 2016 she comes to us with experience and with a glowing reference. She has a lovely personality, very polite with a gentle manner.
She has so far proven herself to be accommodating, honest, reliable and very good cleaner. She has a good standard of English.
Ana joined us on the 8th December 2015, she is an experienced cleaner who came to us with excellent references.
She is conscientious, reliable and flexible and as proven to be a great asset to our business. She has a quiet nature, but a very polite and friendly person.
I'm happy to say that our replacement cleaner is proving to be as good as her predecessor, who'd been with us for 10 years. Ana is punctual & gets on with her work; when any doubt she'll ask us, without disrupting our work. She's always seems happy & cheerful. Thanks Hornchurch Dental Care – January 2017
Andreea joined us on the 20th May 2016, she has come to us with excellent references and experience. She has a quite nature and is extremely polite, friendly and personable.
She has proven to be hardworking, honest and reliable cleaner who listens to her clients’ needs and accommodates accordingly.
Hi Catherine, Andreea is excellent a real credit to your firm and we are luck to have her.
Clive Harris, Romford 11th November 2016
Constantina (Gabby) Fota
Constantina joined us on the 5th January 2018, she is a confident, engaging and accommodating person. Whom comes to us with years of experience and glowing references who she still works for the last 5 years plus. She uses her initiative, is trustworthy and hard working.
Ecaterina joines us the 12 October, she is extremely approachable and polite. She has come to us with experience and glowing references.
She gets on well with ourclients and has proven herself to be a hardworking, honest and reliable cleaner.
Ecaterina has come only twice at my house and so far I am satisfied with her good work. She is hard worker and flexible to accomplish any of the housework that she is requested to
Nicholas Anagnostopoulos, Upminster – November 2016
Has been with us since 16th June 2011 and has proven to be a reliable, honest and hardworking cleaner. June is a lovely and friendly person.
June's clients think she is marvellous as her cleaning is to an excellent standard which all makes it difficult for us when when we put in a replacement cleaner!!
June is an asset to the agency she takes care in her work and always cleans to a high standard, she finds extra jobs to do ad it’s always a pleasure to come home on a Thursday.
Regards Vicky Jones August 2014
Laura joined us 16th March 2017, she has not worked for a few years as she has taken time out to bring up her children. She is very honest, polite and friendly.
She has completed her training with us, and has covered some clients. She has proven herself to be professional, reliable and hardworking. And she has had excellent reviews from the jobs she has covered.
By the way Laura was great today
Clare Hill, Woodford Green – April 2017
Lena joined us on the 9th December 2016 she came to us with excellent references and experience. Lena pays attention, uses her initiative and is a polite and pleasant.
She has proven to be a flexible, hardworking and reliable person who gets on with clients and tends to their wishes.
Luiana started with us on the 29th September, she came with excellent references and recommended by one of our previous cleaners. Prior to coming to England she was working in Italy.
She is very polite, reliable and hardworking. Luiana as proven herself as an extremely good cleaner and all her clients like her and the way she works.
We find Luliana to be a wonderful cleaner. Very friendly, helpgul and knowledgeable. she also loves our two year old daughter. Always on time and very conscientious. Luliana is highlly recommended.
Brian McDonald, Hornchurch - December 2016
Maria joined us on the 16th November 2017 she has completed two weeks training with a couple of our experienced cleaners, we have had excellent feedback from the clients she now has. She has proved to be accommodating, hardworking and trustworthy Maria is an excellent cleaner who listens to her clients needs.
Maria has been with us since 1st July 2013, she a very efficient cleaner who does her best for clients all the time. She uses her initive when she has spare time she will do extra little jobs for you like cleaning the microwave.
She is honest, reliable and accommodating and is a pleasure to be around with her relaxed, happy manner.
Hi Catherine, Excellent as always.
Laura Johnson, Hornchurch - March 2015
Started with us on the 19th February 2014, she is an excellent cleaner who always goes the extra mile. She is friendly and polite cleaner.
Maricica is an excellent cleaner who is willing to learn and adapt. She is hardworking, honest and reliable. Her English may not the best but her cleaning most certainly is.
Maricica was a lovely lady and her cleaning was to a very good standard. Even though she spoke very little English we always found a way of getting our messages across to each other and she always wore a smile on her face. Thank you Maricica!
Trina – August 2014
Mihaela comes recommended from a previous Cleaner of ours who knows her very well and in addition she has a glowing reference from an old employer whom she worked for as a live-in Nanny looking after Client’s disabled Son as well as doing the household chores. Mihaela is very polite, nice and willing to accommodate.
Mihaela joined us on the 20th July 2016 she is flexible, honest and reliable. She is very competent and uses her initiative in her work. Her English is alright you just need to speak slowly, however once you show her what you expect from your clean she will do an excellent clean for you.
we are both stunned by the high quality clean that Mihaela did for us today. She even dusted under the Piano! Absolutely amazing, we really hope she maintains this standard, it’s fantastic.
Many thanks, San & Rich, Upminster 2nd September 2016
Monica has re-joined us on 7th June 2017, she was last working for us in 2016. She is an excellent Cleaner who is very accommodating, conscientious and trustworthy. As well as being friendly, funny and polite.
For the last year or so she has been bring up her family and childminding.
Joined us 8th December 2017, Natalia is an experienced cleaner with excellent references. She friendly and polite and has proven to be hardworking, accommodating and trustworthy. She is confident and uses her initiative.
Nicola has been with us since 18th January 2011, she is very polite and well mannered person who is extremely efficient at our work. She takes pride in her cleaners and always works to a high a standard.
Before working for us Nicola was a housewife bring up her children she also has done some volunteering working at a local Play Group when her kids where younger and assisting with PA at her local School. Nicola is very helpful and likes to get invovled.
Hi Catherine, just wanted to say how pleased we are with Nicola. She worked so hard today and the house is gleaming. My mum is delighted!! Many thanks for sending her to us.
Tessa Moore South Ockendon January 2015
Started with us on the 3rd October 2016, she is a confident young lady with excellent English. She comes to us with plenty of experience and excellent references.
Olimpiada has proven herself to be a flexible, reliable and accommodating cleaner, who gets on with her job and with the clients she works for.
Petruta started working for us on the 17th March 2014, she has a lovely personality, is very kind and caring. She has proven herself to be hardworking, honest and reliable.
Very polite and hard working. The work is carried out to a very high standard and takes care to do the jobs well.
Miss Hasan based in Ilford, 15 December 2014
Siliva joined us on the 15th August 2016, she has a lovely personality, very polite and professional. She comes to us with excellent references and has done extra studying since she has been in the UK, she has a GCSE in Maths, English and Geography.
Silvia is a reliable cleaner. Happy, friendly and cleans very well. Turns up on time and stays the hours she is paid to clean. If you ask Silvia to clean anything extra or I want a certain item cleaned it is done with pride. I am extremely happy with the weekly clean I get from Silvia working for C&D Cleaning.
Ruth Sparks, Upminster - December 2016
Simon started with us on the 19th May 2016, his only experience being looking after his Grandmother, he has been fully trained to our standards in cleaning and ironing and he accommodates his cleans to his clients’ needs and wishes.
He is very friendly and personable and gets on well with his clients he is reliable, honest and uses his intuitive and cleans to a very high standard.
Simon works with enthusiasm and professionalism and puts 110% effort into the job ensuring that the time he has with us is maximised. He has done a fabulous job ensuring that our house, which was disgusting when we moved in, is clean enough to live.Helen Norford, Hornchurch September 2016
Tara joined us on the 16th May 2015 with no experience. She has completed the training programme we have in place and has proven to be an extremely competent and hardworking cleaner. She is flexible, reliable and honest.
Tara is very friendly and approachable as well as being intuitive and willing to accommodate to her clients wishes.
Tara has only been with me for a short while but she has impressed me with her hard working attitude, excellent time keeping and ability to learn how I want my house cleaned. Angela Jacobs, Hornchurch – September 2016